Loop Follow-up Automation
Every enquiry routed, scored and nurtured automatically across email and SMS until an agent picks it up.
The situation
The engagement started where most crm & automation projects do — with a business that had momentum but no reliable way to repeat it. We began with a short discovery: what the offer actually is, who buys it, where the current experience loses people, and which numbers the team needed to move.
What we did
We scoped the work around Automation, Integrations, Nurture, then built in tight increments so decisions could be reviewed against real output rather than a slide deck. Structure and messaging were settled before design, and design was settled before build, which kept revisions cheap and the timeline honest.
How it works now
Everything ships as one connected system — the page or campaign, the tracking behind it, and the follow-up that catches an enquiry once it arrives. The team can update content without a developer, and reporting shows the handful of numbers that reflect commercial progress instead of vanity activity.
The result
First response in 90 sec. Just as importantly, the work left behind something maintainable: a clear structure, documented decisions and a measurement setup that makes the next round of improvements obvious.
